AI Calms Abusive Calls in Japan
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SoftBank Corp. has launched an AI service that filters verbal abuse in real-time, creating a calmer environment for customer service. This tech could indirectly improve service quality for tourists needing assistance.
SoftBank's new AI service transforms aggressive voices into calm tones, aiming to protect customer service agents from verbal abuse. The system analyzes speech patterns and filters out offensive language in real-time.
While primarily for domestic customer service, the technology highlights Japan's commitment to improving communication and service interactions. This could lead to more positive and helpful experiences for foreign visitors interacting with customer support.
Travelers in Japan may benefit from improved customer service interactions as companies adopt such technologies. This could be particularly helpful when seeking assistance with directions, bookings, or other travel-related issues.
Original source:Tokyo Weekender ↗
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